Welcome to ServiceLine, the Cummins news source for Dealer Service, Warranty and Parts Personnel.
We've committed to making significant improvements in the tools dealers use to interact with Cummins warranty administration and technical support. With the news dealers get from ServiceLine, they'll be able to make the best use of these improvements -- allowing them to better serve their customers and increase their service capability.
ServiceLine newsletter is a monthly publication. ServiceLine Bulletins are published as needed, with the latest breaking news and training opportunities. We welcome your feedback and topic suggestions. Please contact us at comm.claims@cummins.com to let us know what you’d like to see in upcoming issues.
ServiceLine Newsletter
| Issue | Title |
|---|
| 3/21 | ServiceLine Newsletter - March 2021 |
| 2/21 | ServiceLine Newsletter - February 2021 |
| 1/21 | ServiceLine Newsletter - January 2021 |
| 12/20 | ServiceLine Newsletter – December 2020 |
| 11/20 | ServiceLine Newsletter – November 2020 |
| 10/20 | ServiceLine Newsletter - October 2020 |
| 8/20 | ServiceLine Newsletter – August 2020 |
| 7/20 | ServiceLine Newsletter – July 2020 |
| 6/20 | ServiceLine Newsletter - June 2020 |
| 3/20 | ServiceLine Newsletter - March 2020 |
| 2/20 | ServiceLine Newsletter - February 2020 |
| 1/20 | ServiceLine Newsletter - January 2020 |
| 12/19 | ServiceLine Newsletter - December 2019 |
| 11/19 | ServiceLine Newsletter - November 2019 |
| 10/19 | ServiceLine Newsletter - October 2019 |
| 9/19 | ServiceLine Newsletter - September 2019 |
| 8/19 | ServiceLine Newsletter - August 2019 |
| 7/19 | ServiceLine Newsletter - July 2019 |
| 6/19 | ServiceLine Newsletter – June 2019 |
| 5/19 | ServiceLine Newsletter – May 2019 |
| 4/19 | ServiceLine Newsletter – April 2019 |
| 3/19 | ServiceLine Newsletter – March 2019 |
| 12/18 | ServiceLine Newsletter – February 2019 |
| 11/18 | ServiceLine Newsletter – January 2019 |
| 10/18 | ServiceLine Newsletter – October 2018 |
| 9/18 | ServiceLine Newsletter – September 2018 |
| 8/18 | ServiceLine Newsletter – August 2018 |
| 7/18 | ServiceLine Newsletter – July 2018 |
| 6/18 | ServiceLine Newsletter – June 2018 |
| 5/18 | ServiceLine Newsletter – May 2018 |
| 4/18 | ServiceLine Newsletter – April 2018 |
| 3/18 | ServiceLine Newsletter – March 2018 |
| 2/18 | ServiceLine Newsletter – February 2018 |
| 1/18 | ServiceLine Newsletter – January 2018 |
| 12/17 | ServiceLine Newsletter - December 2017 |
| 11/17 | Cummins Care strives to provide “Beyond Support” |
| 10/17 | Parts.cummins.com – The Genuine online catalog |
| 9/17 | Cummins Care, Beyond Support for Everything Cummins |
| 8/17 | Cummins Guidanz Improving Throughput |
| 7/17 | New Warranty Administration Manual |
| 6/17 | Improved Customer Uptime with Cummins Guidanz™ |
| 5/17 | 1-800-CUMMINS™ Overview |
| 4/17 | Improving Customer Uptime and Shop Scheduling with Cummins Guidanz™ Mobile App and INLINE™ Mini Adapter |
| 3/17 | Streamlined System For Service – Cummins Guidanz™ |
| 2/17 | Warranty Administration |
| 1/17 | Technician Actual Time |
| 12/16 | Documentation Requirements When Claiming SRT 99-999, Standard Repair Time (SRT) and Service Accessibility Rating (SAR) Changes |
| 11/16 | Expert Diagnostic System (EDS) Dashboard Customer Uptime Tracking |
| 10/16 | No Problem Found/Diagnostic Flow Chart and Selection of License Plate for Government Owned Vehicles |
| 9/16 | CDS Communication |
| 8/16 | INSITE and EDS Integration |
| 7/16 | INSITE Pro Version 8.1.4 |
| 6/16 | Access SRTs in EDS |
| 5/16 | Minimum Claim Documentation |
| 4/16 | Aftertreatment SRT Updates |
| 3/16 | RAPIDSERVE™ Web Processes |
| 2/16 | RAPIDSERVE™ Technical Services |
| 1/16 | Finding Resources |
| 12/15 | Progressive Damage Checks |
| 10/15 | New RAPIDSERVE™ Web Updates, Tech Up-dates & Warranty Round-up |
| 9/15 | EDS to Deliver Three Significant New Features That Improve Customer Uptime, Tech Up-dates & Warranty Round-up |
| 8/15 | New RAPIDSERVE Web Claim Filing Requirements, Tech Up-dates & Warranty Round-up |
| 7/15 | New Warranty Communication Self-Serve Subscription Form With Capability to Select Communications Relevant to Your Market – Find Out How , Tech Up-dates & Warranty Round-up |
| 6/15 | New RAPIDSERVE Web Feature, Tech Up-dates & Warranty Round-up |
| 5/15 | Policy Resource System Improvements, Tech Up-dates & Warranty Round-up |
| 4/15 | Introducing Phase One of INSITE and Expert Diagnostic System Integration, Tech Up-dates & Warranty Round-up |
| 3/15 | Updating ECM Calibration and Replacing SCR Catalyst in ISX12/15 CM2350 Engines, Tech Up-dates & Warranty Round-up |
| 2/15 | New RAPIDSERVE Web Enhancements, Tech Up-dates & Warranty Round-up |
| 1/15 | RAPIDSERVE Web Failure Mode Reference Guide Now Available on QSOL, Tech Up-dates & Warranty Round-up |